We want our ordering and shipping process for Ordering these Vermont products on line to be straightforward and many of the questions our customers have are answered below in our Shipping Policy

If you have an addition question or suggestion, please don't hesitate to contact us info@madrivertaste.com

SHIPPING POLICY

How are your cheeses and salamis shipped?

All perishable packages which include cheeses and salamis are shipped via FedEx for expedited arrival in under 48 hours. The perishables (cheeses/meats etc) are packed in an insulated pouch, with a minimum of one ice pack to keep it cool during its journey to you.

What are your shipping rates?

As we send everything perishable for expedited delivery, shipping is one of our biggest expenses. We do our best to absorb some of these costs and keep the price to you as low as possible. To do this, we have implemented a new flat rate shipping model:

All orders are subject to a flat rate shipping charge of $18.00

Once I've placed my order, when should I expect to receive the order?

For quality reasons, we only ship (via FedEx) Monday through Thursday with 1-2 days of transit time, depending on the season.

Barring holidays, orders are filled and shipped the following business day:

Orders placed Monday should arrive Wednesday or Thursday.
Orders placed Tuesday should arrive Thursday or Friday.
Orders placed Wednesday, Thursday through Sunday should arrive the following Tuesday or Wednesday.

We do not currently offer a Saturday delivery option. If by chance you require a Saturday delivery, this type of order can be upgraded by contacting us via telephone: (802)496-3650. If available, it will require a full payment for shipping based upon the current rates charged by FedEx.

During the holiday season or other peak times, we may need additional days to process your order and regular shipping timelines may be adjusted to avoid Fedex Shipping holiday ….

How should I expect the cheese and meat products to look on arrival?

It's normal for cheese and meats to warm a bit in transit, even when traveling with an ice pack. After all, cheese and salamis are preserved food, originally meant to be kept out of refrigeration! Upon arrival, the ice pack will have thawed but the cheese and meats should still feel cool to the touch. The paper may be a bit damp with condensation, but this will dry out quickly in the fridge. If you have any concerns about the condition of your cheese, refrigerate right away and take stock a few hours later. If at that time you still have concerns, take a picture and let us know by emailing …..

What's up with the smell?

Natural-rind cheeses and salami can be fragrant! These aromas are concentrated when sealed in a small box, and might seem strong when you first open it. Rest assured that the intensity will dissipate when refrigerated or otherwise allowed to air out.

Some cheeses are naturally stronger in aroma than others, most commonly washed-rind cheeses like Oma. Bloomy-rind cheeses like Harbison or Moses Sleeper can take on a brassica vegetable aroma at peak ripeness. The flavor of strong-smelling cheeses is often very different from the aroma.

Do your packages require a signature on delivery?

No. FedEx will leave most packages upon delivery if there is a safe place to do so. In our experience, requiring a signature leads to delivery delays, and each extra day in transit is another day out of refrigeration.